If you are a small business with a short list of customer

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WhatsApp allows customers to ask you questions directly in the app, meaning they don't need to take the extra step of contacting support on your website or by phone. By offering in-app support, you can provide help to your customers in a timely manner. The app will even allow you to provide customer support through a chatbot, and if a customer needs more help, it will send them a link to your company's knowledge base or alert your team that they need an agent in real time.

Why growing businesses need the WhatsApp Business API contacts, a regular WhatsApp tunisia whatsapp list Business account will suffice. However, if your business is growing, or expect to grow soon, it might be best to consider using the WhatsApp Business API. An application programming interface (API) allows software programs to send data to each other, and have integrations and data shared between applications.

When put into context, a Business API with WhatsApp will allow you to send more data (i.e. messages) to your end users (i.e. customers). Most elements of the WhatsApp Business API include the features mentioned above, such as using a chatbot, sending automated messages, sending various multimedia files and clickable messages, and providing direct customer support.