Disappointed and angry about the decision

[aminaas1576]

An employee of the company performed his duties poorly and eventually came to the boss and informed him that he was quitting. The manager, on the one hand, does not want to show an angry reaction, although he really wants to remind the employee how many material and moral resources were spent on his training. On the other hand, the boss has no desire to show surprise and say, “I can’t believe you’re quitting!”

In the end, the boss said that he was very, and then asked about the reasons for the dismissal. The employee expressed his complaints, the manager understood his feelings, although he expected a different course of events. In this way, the manager showed respect for the employee's frankness and courage. Both win: the employee did not feel even worse, and the manager was able to establish feedback, which will have a positive effect on the relationships in the company in the future.

The conversation could have turned into a verbal altercation, but it was possible to moderate the emotional outburst and even suppress it. An experienced manager will always try to understand mexico email list where his negative feelings come from.

Emotions help us understand others and suggest two approaches to communication:

- talking to people who speak the same emotional language as you;

— the search for a common language based on the reasons that cause various emotions.

With the second approach, over time the dialogues will enter a more constructive channel. Every time you observe an escalation of the situation, take a pause, acknowledge that emotions are already beginning to spill over. It is at this moment that you need to calm down and think about what caused them to appear.