As the coronavirus pandemic forces

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On the website, the chat window should pop up no earlier than half a minute after the client has entered the website;
questions should be as personalized as possible, relevant to the client and the product;
respond quickly;
add to the online chat the function of placing an order, paying or going to a channel where this can be done.
Methods of

Communication via social networks
Connecting with customers via social media is the hottest topic right now. people to spend more time at home and shop online, all their favorite stores simply must be on their smartphones!

When talking to a client on social networks, you must germany email list follow all the above rules. But it is worth saying that communicating in this way slightly blurs the boundaries of politeness and formality. It is impossible to say for sure whether this is good or bad.

Social media managers also have scripts and follow them when communicating.

An important point is that in social networks you need to communicate not only with those clients who write in private messages, but also with those who subscribe, write comments and put so-called “likes”.