Therefore, the presence of a flexible mechanism for setting

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Tree structure - structuring information according to the "folder within a folder" principle provides a clear and logical scheme for storing articles. This approach is comparable to the ordered arrangement of books on library shelves or cards in a card index - materials are distributed by thematic sections, which simplifies searching and navigation. A functional editor - a platform without a panel with basic tools for creating: lists, checklists, tables, headings, links and attachments - can not even be considered. A block editor increases the speed of writing an article, while reading such an article is many times more pleasant due to visual blocks such as tables, numbered lists and code blocks.



Search - in addition to the tree bolivia phone number list structure, the presence of a built-in search in the database significantly simplifies the process of selecting the necessary article or instruction. If the document cannot be found in the folder hierarchy, you can use the search function to quickly access the materials you are looking for. Access restriction - without an access restriction mechanism, it will not be possible to keep secrets and mysteries, anyone can read, and even more so - edit the material. up roles and rights for the knowledge base will be an advantage for an organization where it is necessary to hide the visibility of documents between departments.



Knowledge Base in "IT Department Management 8" Read also Knowledge Base in "IT Department Management 8" Read more Content creation If you didn't need help before the previous points, you can't do without colleagues to fill the knowledge base with information. Only support staff can provide information from the "front line" in order to create templates-solutions to the most common problems that clients come up with. Managers will be interested in providing a list of instructions for new employees and what materials should be created for study by other participants in work projects. And for an external knowledge base, first prepare an FAQ - where you will answer the most frequently asked questions. Be sure to form a general style of writing articles to improve readability and perception of information.