Artificial intelligence and automation
Posted: Wed Jan 22, 2025 6:02 am
A good online review management software will prompt estonia business email list customers via email to provide reviews on the platforms of your choice. Some software can even pre-screen customers by sentiment before offering them the option to leave a review. If they click, “I had a bad experience,” a feedback form is sent to them to help investigate further.
AI can also save your agents time and effort with auto-generated replies that enhance an agent’s quality of response. For example, Sprout’s Enhance by AI Assist feature enables agents to make their drafted replies friendlier, shorter, more professional and more.
Reporting and analysis
This one is a no-brainer—you’ll need reporting and social media analytics tools to identify trends and develop data stories so you can optimize your online review management strategy.
Centralized, collaborative workspace
When you have reviews from multiple channels and locations, it takes a team to adequately address them. Plus the insights from reviews can inform teams across your organization. A centralized workspace that’s designed for collaboration, like Sprout, will enable your team to work cross-functionally from one source of truth.
Security and privacy
Since reviews involve a wide range of data, companies need online review management software with adequate security and privacy protections and features. For example, the ability to designate access by role and responsibility aids in avoiding a data breach.
AI can also save your agents time and effort with auto-generated replies that enhance an agent’s quality of response. For example, Sprout’s Enhance by AI Assist feature enables agents to make their drafted replies friendlier, shorter, more professional and more.
Reporting and analysis
This one is a no-brainer—you’ll need reporting and social media analytics tools to identify trends and develop data stories so you can optimize your online review management strategy.
Centralized, collaborative workspace
When you have reviews from multiple channels and locations, it takes a team to adequately address them. Plus the insights from reviews can inform teams across your organization. A centralized workspace that’s designed for collaboration, like Sprout, will enable your team to work cross-functionally from one source of truth.
Security and privacy
Since reviews involve a wide range of data, companies need online review management software with adequate security and privacy protections and features. For example, the ability to designate access by role and responsibility aids in avoiding a data breach.