Custom project
Because it is a model in which the customer is the center of the entire sales process, companies that offer products or services that can be personalized end up gaining an advantage with consultative sales.
Oh, so I absolutely need to have a product/service that is customizable? Not at all! We are simply reinforcing that companies that operate with this facility should use this advantage as an argument when negotiating with their future client. Highlight to the lead how this customization will make the solution unique to their needs.
For those who do not work with customizable namibia phone numbers products, it is up to the sales consultant to direct or communicate the gaps that will not be solved so that their future client can complement them with other tools that meet these demands. This way, the prospect will see a genuine desire to help them and not just sell to them.
After-sales
You might be wondering: “but aren’t we talking about the sale?” Yes, we are still talking about the sale, after all, consultative selling doesn’t end when the customer buys.
Therefore, monitoring is essential to determine the level of customer satisfaction, offering after-sales support with actions that will help maintain a long-lasting and satisfactory relationship with your new customer. To do this, offer quality service and support, helping them with any aspect that they are not so happy with, and always focusing on customer loyalty.
This question is a concern for many entrepreneurs, and the answer is: it depends.
Consultative selling is an approach that is not tied to any specific sales model and can be used for Field Sales or Inside Sales. It can also be used for both B2B and B2C businesses.
However, because consultative selling requires the salesperson's time and building relationships with potential customers, it is most commonly used by companies that sell with high added value .