VII. Offer proactive e-commerce customer support

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For example, Mobile Service Cloud enables online businesses to integrate customer service conversations with their existing CRM or CDP to create comprehensive customer profiles. With this data, they can offer personalized product recommendations and special offers – during the conversation. This helps build customer loyalty and even drive purchases, while reducing returns.

An exceptional customer service experience is albania telegram databasealmost always a proactive experience, where a brand anticipates potential problems and resolves them before they occur. For e-commerce businesses, which typically rely on virtual interactions with customers, proactive support can help build a more positive relationship between an online store and its customer base.

For example, you can send proactive messages to invite website visitors to start a live chat or help them navigate while co-browsing.

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Mobile Service Cloud leverages intelligent data segments and automation to reduce staff burden and increase customer satisfaction. With an Agent Inbox to manage all customer conversations, a chatbot to provide immediate responses 24/7, and the ability to collaborate with internal and external teams, companies can streamline customer service with one easy-to-use solution.