The Omnichat backend can also see all customers
Posted: Mon Jan 20, 2025 3:39 am
The customer service system can assign specialists to respond to customers, and multi-channel integration is super convenient.
As e-commerce brands get bigger and bigger, they naturally have to deal with customer service issues through multiple channels such as LINE, IG, FB, and official websites. After simply importing JAN DAN into Omnichat, customer service issues across all channels can be managed in a unified manner, greatly improving work efficiency.
"We no longer need to keep switching platforms or logging in again. ' tags, checkout products, and membership information. We can further label product categories based on customer interests."
Simple JAN DAN team sharing, sometimes the marketing team switzerland email list contacts KOLs and artists, and can assign specialists to respond with one click, making the work of brand external contact and customer service Q&A simple and orderly.
LINE Chatbot increases monthly event interaction rate
One of the most troublesome problems for e-commerce companies is that LINE's interaction is not good. Fans will become cold soon after joining, so they block the brand or stop clicking in to browse.
Simple JAN DAN uses interesting LINE robot scripts to make customers feel more interesting and avoid the problem of low member interaction rate.
"We have monthly draws and topic activities. We use keywords to automatically reply, allowing customers to click buttons to interact, and we can also collect a list of valid members."
As e-commerce brands get bigger and bigger, they naturally have to deal with customer service issues through multiple channels such as LINE, IG, FB, and official websites. After simply importing JAN DAN into Omnichat, customer service issues across all channels can be managed in a unified manner, greatly improving work efficiency.
"We no longer need to keep switching platforms or logging in again. ' tags, checkout products, and membership information. We can further label product categories based on customer interests."
Simple JAN DAN team sharing, sometimes the marketing team switzerland email list contacts KOLs and artists, and can assign specialists to respond with one click, making the work of brand external contact and customer service Q&A simple and orderly.
LINE Chatbot increases monthly event interaction rate
One of the most troublesome problems for e-commerce companies is that LINE's interaction is not good. Fans will become cold soon after joining, so they block the brand or stop clicking in to browse.
Simple JAN DAN uses interesting LINE robot scripts to make customers feel more interesting and avoid the problem of low member interaction rate.
"We have monthly draws and topic activities. We use keywords to automatically reply, allowing customers to click buttons to interact, and we can also collect a list of valid members."