Take a look at WhatsApp Chatbot for experience

[aminaas1576]

Answer FAQs with WhatsApp Chatbot
Use WhatsApp Chatbot to guide consumption


Scan the image on the left with your mobile phone, or click: WhatsApp Chatbot Demo

WhatsApp Automation process analysis:

Use keywords to automatically reply to trigger specific messages
In the specified message, use the "button" template to trigger other messages
Diverse message templates allow users to find the information they need more quickly.


Additional instructions:

Omnichat message management center allows your team to log in with multiple people and handle messages from WhatsApp, Facebook Messenger, Instagram, and LINE in one stop.

In the system, conversations will be divided into australia email list unprocessed, in-process, and ended. When a message is "processed" by a dedicated person, automatic replies cannot be triggered to avoid Chatbot interrupting and skipping pins.

WhatsApp keyword automatic assignment
Does your team have a clear division of tasks?

For example: pre-sales inquiries, after-sales services, and customized orders are handled by specific colleagues; or customer service staff are divided into groups according to languages ​​such as Cantonese, Mandarin, and English.

Then you can also use Omnichat's "Automatic Keyword Assignment" function to automatically assign designated cases to designated colleagues.