How to Harness the Power of Dynamic Ads for E-commerce

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Retention rate Retention rate measures the percentage of customers a company retains over a specific period of time. Use case: Companies track retention rates to understand long-term customer engagement. Steady growth in retention rates correlates with continued improvements to the platform, validating the development strategy. Lifetime value calculates the total revenue a company expects to receive from a customer throughout the relationship.

Use case: Used by retail brands to belize whatsapp lead segment customers and customize marketing strategies. High lifetime value customers receive exclusive offers, increasing brand loyalty and encouraging repeat purchases. Voice of the Customer Program Metrics Metrics include a variety of data points that capture customer feedback, preferences, and expectations. Use case: A hotel chain implements a program to collect feedback across all touchpoints.

Analysis of data can lead to personalized guest experiences and increase repeat bookings. The process of collecting, analyzing and acting on feedback is a continuous cycle that involves: Collecting feedback: Utilizing tools like email surveys, response rates (fluid surveys) or SMS text codes with % response rates Analyzing feedback: Understanding customer sentiment and Sentiment, identify feedback trends and create actionable insights. Take Action: Prioritize and implement changes, follow up with customers, track progress.