On the other hand, a particular disadvantage of toll-free numbers is that they’re often not toll-free. Whether customers call from landlines or mobiles, different service providers can dictate what charges to levy. Customers rarely know in advance what those charges actually are. This objection is even denmark telegram stronger if your business is international. In fact, a few telecom companies around the world will charge an astronomical amount to connect a supposedly toll-free call.
Public perceptions of local numbers
Survey results from Single Platform revealed that 86% of the public they polled believe that local businesses provide better service than national or international companies. While “big” is better in some circumstances, too big to care is definitely not a good thing. 72% also said they would pay more to shop locally.
Nevertheless, unless you are willing to operate a number for every region of the country, a national toll-free number may still make better sense for national companies. A Glasgow code is off-putting if you live in Plymouth, especially if you want something delivered. Even for large companies with offices all over the country, a non-local contact number is far more useful for centrally conducted marketing campaigns and advertising material.
Fortunately, it is a simple matter to operate toll-free numbers alongside local numbers when you switch to VoIP. You can easily channel calls between them from your desktop interface.