In 5 years, technologies such as chatbots, AI or blockchain will have more weight in our lives. Indeed, all of these technologies that are already very widely used are seeing their developments grow. Whether it is IT solutions, chatbots, voice bots, the figure of this market is constantly growing. To better understand the impact of these technologies, let's look together at the three main technologies that are causing changes in customer relations.
Chatbots
Customer relations within 5 years will largely rely on chatbots and those for many which are both:
Economic at first, because many specialists in the field mention the fact that nearly 80% of companies will use chatbots by 2020. In addition, the chatbot market is a growing market for designers, but also for users. Today, Oracle estimates that this market will reach almost $1 billion in 2024, which shows the power of this market. In addition, this market will allow companies to save $8 billion per year for their customer service by 2022 .
Commercial and technical, because chatbots make it possible to simplify the work of salespeople and technical assistants. Indeed, as far as salespeople are concerned, chatbots make it possible to offer a quick and more personalized response. For those who are technical assistants, chatbots make it possible to solve simple problems while leaving complex problems to humans. country email list
Social, because the use of chatbots will allow the work of sales hotliners or technicians to be revalued. Indeed, technicians will have to be more qualified and specialized to offer an ideal customer experience.
Chatbots or any other bot systems like voicebots are the future of businesses given the extent of the market, but also the human enhancement that these systems will bring to customer relations services and the customers themselves.