Contact customer service by email

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Apart from the telephone, email is the most used communication channel by many companies. Compared to the telephone, it is much more economical and offers a global reach to the brand . No matter where you are as a customer, you can be sure that your message will reach its target. The email address of each company is listed on its website.

However, despite its advantages, email does have some limitations . board members email lists Many customers expect to get a response within an hour of sending their message. However, the average response time is around 12 hours. Since the response is far from immediate, you have no assurance as to when a solution will be found for your problem. In addition, agents are usually led to ask you various questions in order to properly understand your problem. This results in incessant exchanges of emails. There is therefore no guarantee that your request will be resolved immediately. In many cases, resorting to the telephone is necessary. If you want to contact a sales company for example, it is not very wise to do so by email.

The novelty of online cats
Online chats are one of the most popular means of communication for customers. Particularly practical, they provide you with real support during your exploration of a company's site. Your experience is therefore positive. The icon corresponding to the chat is present in a corner of the page and is easily recognizable.