LiveConnect is one of those tools that help companies develop their communication work. It is no secret that in our time, people prefer real and human attention that promotes the feeling of belonging to the services and products they buy. This platform helps develop better relationships with customers and facilitates the connection of different channels in one place.
However, while this tool facilitates communication, it also How Overseas Chinese Contribute to Business in the USA specializes in creating chatbots that automatically serve customers. With this type of functionality, you need to be extremely careful because it works like a double-edged sword. As we mentioned earlier, people prefer a human touch and chatbots are not a good option in these cases, so you need to keep a good balance between automated and human attention.
LiveConnect also offers other very interesting features for today’s businesses. These include multi-user support and chat statistics that help us understand the growth of our business based on message requests, resolved chats, and daily incoming messages. These statistics are very important when it comes to understanding our business and how to scale it quickly over time.
One of the negative points of this platform is that they do not share the prices of their plans, according to them these plans are tailored to the user which can make the service more expensive, they only offer a 3-day trial and to buy the service you have to talk to people from their team and negotiate the terms of the service they are going to offer you.
It is worth noting that an excellent economical and practical alternative is Callbell. If you want to know more about this platform and understand how it can help you, click here.