Virtual numbers , maybe the concept does not seem very interesting to you because it is virtual and can only be used through applications and the internet. However, for companies it is essential, this is due to the fact that the majority of call centers, messaging applications or communication channels where numbers are used to do business, customer support or sales use virtual numbers.
One of the reasons is because it is more profitable and can be architect database configured and customized for each type of need and business. Among the reasons why companies acquire this type of services we have the fact of attending customers virtually, they are also used to sell through WhatsApp or using another messaging application, make calls through Aircall or similar applications or to sell these same virtual numbers.
As you can see, virtual numbers have multiple uses. For this purpose, in this article we will talk about them, the differences with a normal number and how to get a virtual number for WhatsApp Business .
What is a virtual number?
A virtual number is a telephone number that, unlike common telephone lines, is used exclusively for working over the Internet.
The only way to have a virtual number is through a platform, application or service that will help you create and manage a virtual number of the country you want. It must be taken into account that there are free tools with some drawbacks and paid platforms with more features.