Not stop changing the society in which we live is in constant adaptation and progress . So this activity needs to be constantly up to date to respond to both the . Needs of the users and clients who receive the service as well as the companies . Themselves that are part of the sector in this way today we want to do . A brief review of how are they adapting call centers to the important changes that . we refer to the telecommunications law and the customer .
Service law what has changed in 99 acres data the telecommunications law that recently came into force last . August we have already told you the most important aspects of the telecommunications law it . Really came into force at the end of june although the most important point in . Relation to telemarketing activity was not applied until a year later in june this regulation . Affects the unsolicited communications made to users of interpersonal communication services available to the public . Based on numbering according to their instructions these end users have the right not to .
Receive unwanted calls for commercial communication purposes unless there is prior consent from the user . Themselves to receive this type of commercial communications or unless the communication can be protected . By another basis of legitimation than those provided for in the article of the regulation . Eu data processing therefore companies that carry out communications through systems based on numbering that . Is calls telephone companies need to collect in advance the express consent of the user . To be able to contact him for commercial purposes or if this is not the .