October News: Help Center on the Site and More

[ashammi228]

The Help Center will answer questions about working with UIS
The memory of the first library of Ancient Babylon lasts from 2500 BC. And we do not want world fame lasting for millennia. We have simply made for you a convenient Help Center , where you will find an answer to almost any question about working with UIS.



How does the Help Center help you?

You can quickly and easily find information even about the most complex, at first glance, UIS service settings - we have structured it into blocks.
You get comprehensive answers to questions about working with our tools. We have enhanced all Help Center articles with visual illustrations and diagrams.
And if you still have questions, you can discuss them with our specialists in the comments to any article or, the old-fashioned way, call your personal manager, who will be happy to explain everything to you.

Come and have a look

Widgets have been updated in the online consultant
We have refreshed the look of the online consultant desktop widgets . For example, this is how the chat form looks now:



The October update of the online consultant telegram free numbers was not limited to changing the appearance; the logic of the widget's operation also became somewhat different: the chat does not close when you click on the close icon. It is now closed when the visitor leaves the site, at the end of the visitor's session, or when the operator closes the chat in the RMO.

Be careful - the number of active chats for each operator may increase due to changes in the logic of their closure.


Virtual reality in telecom
Technologies die and are born, and in order to present a modern and in-demand product on the market, we closely follow trends.


As part of this observation, fate brought our representative to the AVRA DAYS business forum, dedicated to mixed, virtual and augmented reality technologies and held on October 24 in Skolkovo.

What did we find out? UIS has had augmented reality tools for a long time. Our telephony can augment reality without any helmets or glasses. For example, make voice prompts to employees or use text message generation to service customers without involving operators.

You can learn more about the achievements of the AR/VR industry and see some photos from the business forum on our Vkontakte page .


In one line
In August, we warned that the FTP server for storing call recordings would close in late autumn-early winter. We didn't wait that long. On October 25, the server was stopped. Those who used it to upload call recordings should not worry. Group upload of audio recordings is already functioning. Your personal manager will help you adapt to this change.
And let us remind you that now we have direct integration of UIS and CRM Bitrix24 . Be sure to see how easy it is to solve a whole pool of tasks on automation of work with calls with the help of such integration.

Remember Less, Know More: Tips for Operators
Don't use Bitrix24 CRM or any CRM at all? Then the article about how Virtual PBX itself helps sales and support departments is just right . With the help of a voice greeting addressing the client by name or a hint to the operator about the caller before the conversation starts.