Empty showdowns in chat
Posted: Mon Dec 23, 2024 9:46 am
Unfortunately, trolling is a problem that cannot be eliminated. It is inevitable in online communities. No matter how interesting the topic you cover, it will not save you from the appearance of a destructive participant.
In this situation, the most important thing is how the webinar host reacts to trolling. In many cases, it happens that the speaker stops speaking on the subject, reacts to negativity in the chat, and deletes the unpleasant visitor on his own. Often, trolling is aimed at precisely this: to disrupt the host's internal state, distract him with saudi arabia mobile number list arguments, and thus ruin the webinar. By falling for provocations and deleting trolls on your own, you ruin your reputation.
Even the most authoritative speakers' speeches will stop attracting the attention of the target audience because of such trifles. If you call the webinar visitors the next day after such a speech, you can find out that many did not like the presentation because of the speaker's behavior. A violent reaction to a troll attack in this case leads to customer losses.
Try to avoid such situations. They cannot be excluded, so learn to react correctly. For example, read a negative remark out loud, naming the author of the comment, and respond to it. This way you will benefit from an unpleasant incident. It is good if the comment concerned the quality of the product or service that you sell through the webinar. This way you will emphasize their positive aspects.
If you respond to trolling constructively, you will understand that you can improve sales with its help. Potential clients, seeing your calm reaction to negativity and confidence in your product, will respect you more, which will attract an increase in their trust.
If you understand that a dialogue with a troll is too much for you, close the chat for a while, answering all the questions later. You can even delete the chat history so that visitors do not read negative comments. The most important thing: you must show that the provocateur's statements do not scare you and do not offend you, since they do not make any sense.
Poor knowledge of the topic
When you are speaking about something, you must know the topic thoroughly and have 100% confidence in your own speech. When a speaker is asked questions to which he has no answers due to lack of information or knowledge, it creates an unpleasant impression. No one will buy something from an incompetent specialist.
Self-promotion
Sometimes the speaker mistakenly believes that during a sales webinar you only need to sell. But people do not like advertising. They came to the webinar hoping that it will bring them some benefit and help solve some pressing problems. They will buy your product only if you managed to interest them in the information and they wanted to get more.
The right decision would be to split the presentation into several parts. Dedicate most of the time, for example, 1.5 hours, to useful content, and allocate about 30 minutes to sales. If you spend the entire 2 hours talking only about yourself and your product, you risk not selling anything through the webinar.
In this situation, the most important thing is how the webinar host reacts to trolling. In many cases, it happens that the speaker stops speaking on the subject, reacts to negativity in the chat, and deletes the unpleasant visitor on his own. Often, trolling is aimed at precisely this: to disrupt the host's internal state, distract him with saudi arabia mobile number list arguments, and thus ruin the webinar. By falling for provocations and deleting trolls on your own, you ruin your reputation.
Even the most authoritative speakers' speeches will stop attracting the attention of the target audience because of such trifles. If you call the webinar visitors the next day after such a speech, you can find out that many did not like the presentation because of the speaker's behavior. A violent reaction to a troll attack in this case leads to customer losses.
Try to avoid such situations. They cannot be excluded, so learn to react correctly. For example, read a negative remark out loud, naming the author of the comment, and respond to it. This way you will benefit from an unpleasant incident. It is good if the comment concerned the quality of the product or service that you sell through the webinar. This way you will emphasize their positive aspects.
If you respond to trolling constructively, you will understand that you can improve sales with its help. Potential clients, seeing your calm reaction to negativity and confidence in your product, will respect you more, which will attract an increase in their trust.
If you understand that a dialogue with a troll is too much for you, close the chat for a while, answering all the questions later. You can even delete the chat history so that visitors do not read negative comments. The most important thing: you must show that the provocateur's statements do not scare you and do not offend you, since they do not make any sense.
Poor knowledge of the topic
When you are speaking about something, you must know the topic thoroughly and have 100% confidence in your own speech. When a speaker is asked questions to which he has no answers due to lack of information or knowledge, it creates an unpleasant impression. No one will buy something from an incompetent specialist.
Self-promotion
Sometimes the speaker mistakenly believes that during a sales webinar you only need to sell. But people do not like advertising. They came to the webinar hoping that it will bring them some benefit and help solve some pressing problems. They will buy your product only if you managed to interest them in the information and they wanted to get more.
The right decision would be to split the presentation into several parts. Dedicate most of the time, for example, 1.5 hours, to useful content, and allocate about 30 minutes to sales. If you spend the entire 2 hours talking only about yourself and your product, you risk not selling anything through the webinar.