Most organizations with a high percentage of customer retention have one thing in common: the product or service they offer has some sort of value above and beyond what their competitors provide. Whatever their industry, or exceed their customers’ expectations at all times.
And what’s more, that commitment to excellence isn’t just a strategy – it’s a guiding principle held by every member of the company.
Customer retention often begins as a philosophy held by lebanon whatsapp number data 5 million upper-level management, a policy decision that encompasses all areas of the business, including marketing, sales, and customer service. In order to keep customers happy and loyal, though, employees at all levels of the business must buy into this policy. The organization as whole must commit to the idea of ‘dazzling’ their customers, and this requires dedication – a level of dedication, in fact, that many businesses don’t believe they can achieve.
So how do we keep customers happy while continuing to run a profitable business? Here are some suggestions to take into consideration for your 2012 customer retention program: