Best Customer Service Tools
Posted: Sun Apr 20, 2025 6:23 am
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By Editorial Staff | December 3, 2024 | Reader Disclosure
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We have been running online businesses for several years and our customers often contact us for help with plugin troubleshooting, sales questions, and more. As our business has continued to grow, we have seen how important it is to choose the right customer service tools.
After much trial and error, we settled on Help Scout for our help desk, Nextiva for our phone systems, and WPForms for our contact form requests. These tools work great for our specific needs and have dramatically improved the way we handle customer support.
However, we understand that every business is different. What works well for us may not be ideal for someone else, depending on their industry, team size, and customer service goals.
That’s why we did an in-depth analysis of other customer support tools available on the market. Our oman telemarketing data goal was to understand the full range of options and provide insights that could help businesses find the right solutions for them.
In this article, we’ll walk you through everything we’ve learned from testing these options and share our list of the best customer support tools for your small business.
Overview of the best customer support tools
# Tools Best For Pricing
Help Scout Providing support with email, live chat, forms, and more $25/month – per user Nextiva Communicating with customers using phone calls $21/month – per user
WPForms Support request forms $49/year + Free
4 Loom Video recordings $15/ creator + Free
5 Heroic KB Knowledge base $149/year
6 LiveChat Live chat popups and chatbots $20/month
7 Brevo Email and SMS marketing $25/month + Free
8 Sprout Social Social media management $199/month – per seat
How We Test and Review Customer Service Tools.
Improved lazy loading for oEmbeds (#58773 )
We hope this article has given you an idea of the new features in WordPress 6.6. As you explore different areas of your WordPress website, you may also want to run a WordPress security audit or check out these tips for improving WordPress speed and performance .
If you enjoyed this article, please subscribe to our YouTube channel for WordPress video tutorials. You can also find us on Twitter and Facebook .The 8 Best Customer Support Tools for Small Businesses (Expert's Pick)
By Editorial Staff | December 3, 2024 | Reader Disclosure
Share Tweet Share
We have been running online businesses for several years and our customers often contact us for help with plugin troubleshooting, sales questions, and more. As our business has continued to grow, we have seen how important it is to choose the right customer service tools.
After much trial and error, we settled on Help Scout for our help desk, Nextiva for our phone systems, and WPForms for our contact form requests. These tools work great for our specific needs and have dramatically improved the way we handle customer support.
However, we understand that every business is different. What works well for us may not be ideal for someone else, depending on their industry, team size, and customer service goals.
That’s why we did an in-depth analysis of other customer support tools available on the market. Our oman telemarketing data goal was to understand the full range of options and provide insights that could help businesses find the right solutions for them.
In this article, we’ll walk you through everything we’ve learned from testing these options and share our list of the best customer support tools for your small business.
Overview of the best customer support tools
# Tools Best For Pricing
Help Scout Providing support with email, live chat, forms, and more $25/month – per user Nextiva Communicating with customers using phone calls $21/month – per user
WPForms Support request forms $49/year + Free
4 Loom Video recordings $15/ creator + Free
5 Heroic KB Knowledge base $149/year
6 LiveChat Live chat popups and chatbots $20/month
7 Brevo Email and SMS marketing $25/month + Free
8 Sprout Social Social media management $199/month – per seat
How We Test and Review Customer Service Tools.