Reviewer - It's always nice to be heard

[moumitaakter4407]

At the very least, you need to accept that such comments often hide growth points. The complaining client essentially tells you what and how exactly can be improved. This is what a free audit turns out to be. And it would be a mistake not to use it.

Negative reviews are also a great opportunity to uae mobile database engage in a dialogue with consumers. Of course, we are talking about constructive criticism now, not just a stream of insults. If you are criticized for a reason, you need to accept it. Thank the author for pointing out the flaw, tell them how you will correct it, offer some kind of compensation for the dissatisfaction experienced. Three parties will benefit from this approach:

You will understand what else you can work on.
Other users, your potential clients - they will see that you take into account the client's opinion, are open to interaction. This means that any issues can be resolved if necessary
But remember that not all negativity is useful. You should definitely delete reviews that contain false information, mention any prohibited topics, or advertise competitors' offers. If you receive such reviews, act firmly and quickly.

However, even if the negativity you receive is constructive, but there is too much of it, it will not benefit your reputation. Therefore, the possibility of deleting negative reviews should always be considered. Regardless of their content. And this can be done in different ways.