The worst of the supply chain crisis that occurred after the pandemic is now over. This doesn’t mean that you won’t still face supply chain issues in your eCommerce business. These issues are out of your control, the best you can do is find a solution for dealing with it with the least negative impact. This post will show you how transparent communication is the best way to deal with supply chain issues.
When products are in high demand, such as during holidays or other peak buying seasons, delivery may not be as smooth as expected. There are a number of factors that could disrupt the supply chain. This is out of your businesses control, but your customers might not know that. This is what you need to explain to them.
In order to keep on good terms with your customers, communicating exactly what is happening openly and transparently is key. This will help to build and retain customer loyalty. One thing to be avoided is to make promises that can’t be kept. Disappointing expectations is a sure way to create loss of faith in the brand.
Instead of this, offering transparency throughout many stages of the buying slovenia phone data process is the ideal way to deal with any issues.
Places To Promote Transparency Website
The ideal way to avoid any let down expectations is by being extra clear on your website about how long delivery will take, and how it works. Information such as shipping times, locations and all similar logistics should be clear. These can be displayed next to the products themselves, or at other stages of the purchasing funnel. Making these transparent on the checkout page could also be a great idea.
Featuring this information in the FAQ page can also be a great help. Also sharing the stock levels of products can help to reduce disappointment. If a shopper knows that a product is in low or high stock, they can adjust their expectations about how long it might take.
The ideal situation is that all the customers’ questions are able to be answered before they need to reach out to your business. The more information transparent on your website from the go, the better.