What are the main advantages of a chatbot?

[ishanijerin1]

Trained through artificial intelligence , having a chatbot in charge of your business's customer service brings some advantages.

One of them is that, because they are robots, they can be available 24 hours a day for your client or potential client, speeding up service, processes and, depending on the level of the client's request, solving various problems!

You won't need to worry, for example, about vp r&d email database hiring more employees to work late at night or creating shifts for each employee.

Furthermore, chatbots play a fundamental role in qualifying your business’s leads .

This means that when the sales team representative receives the contact already pre-qualified by the chatbot, they will already be able to know details such as the lead's name, their interest according to the product, and their entire history according to the pre-qualification questionnaire that you configure.

Another example used by many companies that rely on a chatbot is the issuance of second copies of invoices .

Previously, this was an issue that involved contacting the financial sector and all the bureaucracy of contacting the bank many times, registering the payment slip, and so on.

Now, with the chatbot, this can be done in a 100% automated way, which means optimizing resources and reducing costs for your company!

Does it still seem like little?

A chatbot can also “answer” several chats at the same time , in different languages.

So, if your company serves customers from several countries, having one of these can be a necessary competitive advantage.

Have you ever thought about this?

The concept of live chat
Contrary to chatbot, live chat is real-time chat. Just as “bot” comes from robot, “live” comes from live, in English.

But is this live chat also done with a chatbot?

The answer is no, because, as the chatbot is already pre-configured, nothing it “says” in the chat is being spoken in real time.

In this way, the live chat must be done with real people , attendants/salespeople from your sales team or even support depending on the service or product you offer.

Live chat is actually having someone on the other end – which doesn’t mean you can’t use a chatbot too.

Many companies even use chatbots to gather initial information about the customer and pass it on to the live chat service team, just as we discussed in the previous topic what chatbots do with the sales team.