This is no small success. LiveChat makes their product appealing. It’s extremely powerful, with features you won’t find in every live chat solution: omnichannel integration with chat tools like Facebook Messenger; the ability to augment chat with media messages and interactive messages; a chatbot, help desk, and knowledge base (available for an additional fee). It offers a user-friendly interface that makes interacting with the product simple. In addition to a polished chat console, there are apps for PC/Mac, as well as iOS and Android. LiveChat's deep integration with major CRMs is also impressive. For example, the Salesforce integration works both ways, meaning you can export contacts and leads to Salesforce, and search Salesforce contacts/leads inside LiveChat.
You can also use data from any CRM field to create "custom cryptocurrency data variables" that can in turn be displayed in chat windows to provide your agents with additional information about the visitor. LiveChat Pricing Starting: $16. Track up to 100 visitors in real time. Includes 1 targeted greeting/automation. Team: $33. Track up to 100 visitors. Unlimited targeted greetings + reports and unlimited chat history. Business: $50. Tracks up to 1,000 visitors. Includes advanced reporting, staff forecasting, automated work scheduler, and SMS + Apple Business Chat integration. Enterprise: $149 (negotiable) Dedicated account manager and white label option. Prices are per month, invoiced annually.
Previously, they charged per seat, rather than per support agent. However, they have now switched to a per agent pricing model, like most live chat tools. What we liked: Their numerous plugins that make it easy to add a chat widget to the most popular website builders (WordPress, Weebly, etc.) with just a few clicks. Also, the integrations that connect the chat to your newsletter tool (e.g. GetResponse, Mailchimp) or CRM (e.g. Salesforce). They make it easy to set everything up. LiveChat's automation ("targeted messages") is also more advanced than other tools, with complex triggers and the ability to send visually appealing "rich messages" (allowing you to add images, animations, and action buttons).