Check in with them after a few weeks, even if it’s just to request a simple update on how things are going – but be empathetic.
Don’t make the conversation all about your deal.
Instead, show concern for the client and see if they’re doing all right; especially if you’re hearing rumors about big changes happening within the organization.
Too often, sales reps make the mistake of responding to silence from the client with an ever-intensifying series of voice mails and e-mails. It’s easy to get caught in a cycle of over messaging.
Your prospect doesn’t respond to your voice mails vietnam telegram data and e-mails, so you just send more voice mails and e-mails.
What to do in this situation: Instead of bombarding your client with messages, cut through the clutter by sending a simple hand-written note.
Be humble, keep it short and sweet, yet clearly state your hope that you can keep talking and working toward a deal.
For example, say: “I’m sure you’re busy right now, but please let me know if there is anything I can do to help move forward. I’m ready to answer your questions anytime. Thanks!”
Remember: This Is Normal
It’s normal for B2B sales to stall at some point.
Every client wants to do their research and due diligence and make sure they’re getting value for money while also getting the support they need to make sure that your solution will be implemented properly.
Clients are busy and are dealing with multiple deadlines and pressures from different directions. If you find yourself in a stalled sale situation, first take time to analyze your own communication and assumptions.