It is a great advantage to provide a CPQ (Configure Price Quote) function. The CPQ function is a mechanism that allows you to configure a complex product efficiently and without errors by sequentially selecting the items required when creating the configuration. With this function, even inexperienced personnel can create the product configuration in a short time.
In addition to the above, providing functions such as the ability to simulate the appearance and usability of a product using VR or AR, clearly showing the benefits of replacing existing stockholder database products using graphs and comparison tables, and supporting proposals based on the characteristics of the products being handled, can lead to distributors and agents being more proactive in selling the company's products.
Support Features
Even if a lot of information useful for product information and proposals is provided through a portal for distributors and agents, if it is one-sided, it may not be useful to the distributors and agents. To improve this, it is important to have a system that allows two-way communication.
As the digital shift progresses, chat is increasingly being used in business. If you provide a chat function on your distributor/agent portal, distributor/agent staff will be able to easily make inquiries, which will increase customer satisfaction.
For B2B companies that provide chat functions, incorporating a system that uses AI to automatically respond to frequently asked questions can reduce the burden of responding to inquiries and improve work efficiency. In addition, since all inquiries are saved as data, they can be regularly reviewed to improve the accuracy of responses.
If the product configuration is complex
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ishanijerin1
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