Omnichat API technology and successfully

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Before launching the "e-Chat Health Room", the Watsons team had already mapped out the scenarios and processes for customers to use the service. However, there was still a gap between the imagined and actual scenarios. Huang Aizhi said, "When customers are eager to ask questions, but the pharmacist is too busy to reply due to busy store work, and the waiting time is too long, customers will think that the pharmacist has not responded, which will create a communication breakpoint and fail to cultivate brand trust."

Therefore, Watsons integrated the store staff scheduling system through displayed it on the official LINE account. Customers can only select pharmacists currently scheduled online and chat with them in real time. If the waiting time is too long, they can also Use messages to remind consumers to wait, or quickly refer consumers to other pharmacists france email list and health consultants. Huang Aizhi emphasized, “Through the popularized LINE official account, using mobile phone conversations to extend the original offline services to online, we hope to give customers a sense of peace of mind! We strive to respond to customer questions quickly and reduce waiting time. Increase brand trust, break physical restrictions, and serve more consumers.”


Watsons launched the instant one-on-one health consultation service "eChat Health Room", and 50 professional pharmacists and health consultants have been online to serve the public.
Taking care of consumers of all ages and creating personalized consumption experience
In order to take care of consumers of all ages, the "eChat Health Room" can currently be joined through the LINE official account, App, official website and exclusive QR Code on the store pharmacist counter, directly binding one-to-one health consultants. Huang Aizhi pointed out, "Consumers have very diverse appearances and consumption behaviors. We must simultaneously promote health services offline and online and expand to all possible consumer contact points."