Difficulty: 4 out of 10
If the text of the review violates the law, then it must be removed by the administrators of the site where it is published. Your task is simply to point out the violation to them.
Here is the top information for which you can demand the removal of a review:
obvious insults;
advertising of other brands;
discrimination on any grounds;
personal data of other people - if the maldives company email list author wrote his phone number in the review, this will not be a violation;
obscene lecture;
flood and information not related to the company and its services.
Be prepared for the fact that there is no single standard for handling complaints. Each site has its own way of handling complaints. For some, like Yandex, it is enough to write to technical support, but it is better to call 2GS, as it goes faster. And with Google, the situation is currently completely unclear.
No. 3. Complaint to Roskomnadzor
Difficulty: 9 out of 10
The main arbiter in the RuNet is Roskomnadzor. Among other things, it can block content that discredits your reputation. But this is almost an extreme measure, because simply writing a statement to Roskomnadzor will not work. The complaint must be supported by serious evidence. Therefore, it is worth using this opportunity if you can suffer really serious reputational losses due to negativity on the network.
The procedure for filing a complaint with Roskomnadzor is as follows:
We collect evidence. Not just a screenshot, but a notarized fact of the presence of negativity about you on a specific site. The fact is drawn up in the form of an inspection report with a detailed indication of all the circumstances. The text of the review is also entered into the report
We write an appeal to Roskomnadzor. In the document, we indicate the name of the company whose reputation was damaged, the website where the defamatory information was published. And, relying on legislative norms, we argue why such information should be removed.
We send a complaint in physical or electronic format
Now it's just a matter of waiting. On average, complaints are processed within 7 business days - but the process can drag on. But if you have to resort to such drastic measures, then waiting is unlikely to be the biggest problem.
Contacting the site administration
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