Not Being Able to Benefit from Discounts

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Users who cannot benefit from the campaigns organized by an e-commerce company or who miss the campaign will prefer not to shop on the relevant site. This will cause customers to give up on purchasing .

Not Using Customer Support

One of the biggest factors that enable e-commerce companies to increase their sales is customer support. Customers often contact your brand about a topic, situation or request. Handling customer requests, suggestions and complaints professionally will give confidence to the relevant customer and ensure that they prefer your brand in their shopping.


In some cases or during campaign periods, e-commerce companies' customer support lines are busy. Not responding to customers' questions due to busy schedules will negatively affect the trust customers have in albania whatsapp data your brand and this will cause customers to give up on purchasing .


E-commerce companies need to use technologies such as e-mail, telephone support lines or live support tools to respond quickly to customer questions and produce solutions. In this way, you can manage your customers' shopping processes more easily and prevent customers from giving up on purchasing.


Not Using Customer Support



Lack of Transparency in Return Policies
People who exercise the right of withdrawal in e-commerce generally benefit from this right for reasons such as the products and services they purchased being too small, not being as described, or there being an equivalent.