Whether it is the blessing of customer service capabilities or the re-release of marketing value, it has built a "new customer service position" for enterprises in an era. In this new platform, the capabilities are imperceptibly embedded in the customer service workflow, which not only helps enterprises to strengthen single points of customer service work such as reply, customer demand management, etc., but also reconstructs the entire workflow and the role value of customer service itself. How is the Tianda model in China? In the past year or so, this question has been mentioned at every moment. People are not only concerned about the parameters of the big model, but also everything behind the landing of this technology, such as how to use the big model to improve efficiency and output commercial value, how to open up specific business scenarios, etc.
Among them, the customer service track is the closest to this portugal whatsapp resource question. Looking back to the past few days, a series of large-scale model products for customer service, including Ronglian Cloud Chitu Large Model and China Mobile Jiutian Large Model, were first released, firing the first shot of combining large models with specific enterprise customer service links, and also opening a new era of quality productivity with a solid foundation. Why did I switch to a product manager after years of working in interactive design? After the actual job change, I found that many jobs were beyond my imagination. The work of a product manager is indeed more complicated.
In theory, the work of a product manager includes all aspects of the product, from market research, user research, data analysis, etc. View details>But despite taking the lead, the perception of this is still weak for enterprises. "We have also tried many customer service products. Part of the reason is that the knowledge base is not compatible and not easy to use. Part of the reason is that we can't combine it with the human agents in our company." A retail company told the industrialist. A more accurate statement is that although the single-point capabilities of the customer service big model product itself are constantly evolving, its engineering implementation capabilities, that is, the "user manual" within the company, are not perfect.
Customer Success Optimization Leader
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