Documentation against Know-How Loss

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mstakh.i.mom.i
Posts: 191
Joined: Mon Dec 23, 2024 5:59 am

Documentation against Know-How Loss

Post by mstakh.i.mom.i »

Another tip is to write clear guidelines. For example, I have click guidelines for small projects and admin tasks. A new employee receives a guideline structured according to use case - in my case, that's currently 30 cases that occur over 100 times a month and are described in 60 pages. The employee can complete their first projects on their own on the third day. This also works without problems in the admin area, e.g. database maintenance and patching. It's worth the effort. My next step is to turn the guidelines and training into videos that I record. So that we can train regardless of the workload. I see two big advantages in this:

I can hire employees without much IT experience and career changers for restaurant email list certain tasks, who are more readily available on the market, and even save on salary
No knowledge is lost and training is faster and more flexible
Conclusion
I know that measures and a good work culture are important. But you can't always do anything about natural fluctuation. There will never be 0% fluctuation. It is therefore important to reduce the consequences somewhat. I have two recommendations for this - create market standards and guidelines so that the training process is much faster and so that know-how is only lost to a limited extent. It is worth a try and I have had good success with it.
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