So many channels, so much choice...

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With all these possible channels, the next question is: which ones should you integrate first? The simple answer: the ones your customers use. So the first task is to identify where your customers interact the most and integrate those channels first. Think about:

Your own website : Customers still regularly visit your website for answers, coo email list despite the importance of social media. This is an ideal environment to deploy your chatbot in the first place.

Facebook Messenger : Customers who visit your Facebook business page or click on an ad often prefer to stay on that same channel to contact you. Luckily, CM.com's chatbot integrates seamlessly with Facebook Messenger.

WhatsApp : With 1 in 4 people using WhatsApp to stay connected to their loved ones, it’s a must-have. WhatsApp for Business now lets you be there too. CM.com’s integration ensures you’re adhering to WhatsApp’s strict rules while still delivering a quality service.

Instagram : While it’s known for influencers, Instagram is also a place where users connect with brands. If you’re in the consumer space, Instagram integration is worth considering.

Engage platform ecommerce add ons with chatbot integrations

…and knowing when to “integrate” a human agent
Despite the effectiveness of chatbots, some customers still want human interaction, especially when they encounter a complex issue that requires intervention. Human agents therefore remain an essential “integration” of your customer service.

CM.com makes this transition easy. On trigger events, such as when a customer requests to speak to a real person, the chatbot automatically hands off to a human agent, on the same channel, without interruption. This ensures that if needed, a qualified person can step in and resolve the issue.

From web chatbot to intelligent omnichannel conversations
The future is here: well-trained, accurate AI that can converse in natural language, seamlessly integrated into the channels your customers use, and ready to move between channels without losing context. This vision is brought to life by CM.com’s Conversational AI Cloud, and we’d love to talk to you about it. Why not start the conversation today?