Launch a campaign to get new reviews

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. Respond to comments appropriately
You want to be as friendly as possible in your response to your former employee. Open the comment by thanking them for their time with your company. It doesn’t matter whether you agree with the comments or not. You still want to be kind. Use neutral language and show that you care about what the employee is going through.

When possible, lay out policies and procedures that explain why australia phone number list something happened. Never confront an employee publicly on a review site. Encourage the employee to contact you directly using a phone number or email address.


In some cases, there’s nothing you can do to make reviews disappear. But you can bury a review under a ton of positive, real customer reviews. Run a campaign to get new reviews, and consider offering customers an incentive, like a gift card giveaway.

The deeper a negative review goes, the less likely it is to impact future customers. And the more positive reviews you have, the less relevant that disgruntled employee becomes to potential customers.