Once we have an interested client, the next step is to formalize our offer. Depending on your business, this may take more or less time-- in some sectors the offer is immediate while in others it requires several days of analysis.
If you can make an offer on the spot, it may be advisable to do so during the initial contact visit - by doing so, you will be saving your potential client valuable time and the immediacy will also help you.
There are also cases where you can submit a proposal via the Internet .
But if you do need to make a sales call to present your proposal, remember that the goal is to keep the client interested. You'll need to anticipate any potential objections that may arise, such as:
The price is very high
The customer wants more features or improvements
The proposal does not cover everything
The proposal does not meet the client's needs
Part of your organization should be to plan for these types of situations--make sure you prepare responses in advance, so you're ready to answer the customer at the moment.
If your proposal is also easy to understand and presents clear benefits for the client, it is more likely to be accepted without the need for revision.
Closing sale visit
There are times when you will need to make a sales visit when closing a new deal and getting down to business. Sometimes it is a matter of protocol, other times your sales process requires seeing your new client in person to sign and begin the work.
This is the type of visit that begins your post-sale and loyalty process . In addition to doing a good job, it is important that your client feels comfortable and welcomed from the very beginning - your goal thailand code phone number should be to maintain a very good relationship so that later on you can obtain referrals or even more business:
Bring welcome material (financial services, banks...)
Offer gifts and giveaways (in promotions or as a branding technique)
Resolve doubts or present the product (automotive or construction)
Presents the work plan (software development, consulting)
Bring the physical product (telephony with terminals)
This is where you can take advantage to pave the way. The customer's experience here can help you later on in a post-sale visit.
Post-sale visit
These are after-sales visits or commercial maintenance visits, with the idea of keeping a customer satisfied or generating more business. It is during these visits that we can ask the customer to provide us with a review and referrals to contact on their behalf.
A post-sales sales visit can help you achieve many things from an existing customer:
Building loyalty and ensuring renewal
Get new referrals
Strengthening customer relationships
Ensure that the service is being provided correctly
During the customer lifecycle, not only does the customer have to consume a service that we have offered them--it is also important to provide tangible value. The best way to keep a customer for many years is to make sure that they have a positive outcome.