Stakeholders Continue to identify

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Stakeholders beyond visitors and merchants, expanding to others with product expectations: external development community, auditors, IT security, etc. Understanding the influence and communication with each one.

Expectation detection and prioritization . Conduct surveys or instant consultations with visitors/buyers and merchants to understand their expectations. Use tools such as the Kano Model and Empathy Maps to detect and prioritize requirements and expectations.

Quality and evangelization model . Formalize, to the extent necessary and possible, the tacit spain phone number data knowledge of quality for the Organization and transmit it to the own teams, to third parties and to other interested parties through meetings and events. For example, for a developer who extends the Company's product through APIs, formalization will allow him to understand the expected quality, and for the Company to evaluate the quality offered. The software will then be seen as homogeneous, whether it is the base product or its extensions. Here, the models established in the industry for quality of systems and software products are applicable.

Business KPIs . Continue to measure product features by business outcomes. Measures should be actionable, and you should be able to relate the business KPI to the product, so you can intervene if necessary.