If you’re on an Advanced, Enterprise, or Custom plan that includes Team Management, you’ll be able to set up a designated phone team. Then when a call comes in, it’ll round robin through just those agents instead of everyone, allowing everyone to stay focused on their own channel.
If you’re on a Pro plan, while you can’t designate a phone team, you can use Rules to assign calls to specific agents on your team. Here’s an example:
Both of these options give you the flexibility to assign your best agents to phones, or gradually allow new agents to start training. (You could add them to the rotation one day a week, for example, increasing their availability as they ramp up.)
Assigning a specific phone support team will help keep your norway phone data resolution times low, while allowing your other agents to stay focused on the channels they’re best at.
One reason phone support has been tedious in the past is that there wasn’t a great way for agents to see the information they needed right away. They’d have to ask verification questions, look up information in different systems, and generally spend a lot of time building context before they could even answer the customer’s actual question.
Our browser-based phones integrate right into the Gorgias platform, which means you’ll have access to your shoppers’ ecommerce history right in the dashboard, not to mention any other information you need from other integrations you have set up.
Integrate your tools to provide immediate context
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