It is different if a user receives results from a search request but only accesses the platform irregularly. In this case, their interest in moving house only increases when they are offered a specific deal, such as an apartment in a certain neighborhood. play in the user journey is perceived as irritating by the user.
In a digitally optimized customer journey, users south korea rcs data must be identified, addressed and served individually based on their real consumption needs and in direct relation to their real information requirements. The rules are the same on all channels, whether on mobile devices or on the computer.
The end-to-end solution is crucial. If a new browser opens after clicking on the link in the user journey and the user has to enter all the previous and already provided information into a form again, they will most likely give up in frustration. This means that a lead can be generated perfectly on the customer journey, but the lead is not completed due to technical inexperience shortly before the goal.